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FREQUENTLY ASKED QUESTIONS (FAQs)

What is GfK Connect?

GfK Connect is GfK’s client portal. It allows you to have instant access to key market knowledge from anywhere, at any time. In one place you'll find: all your GfK deliverables, market news and insights tailored to your needs and collaboration solutions which will make it easy to connect with your colleagues and GfK partners.

How to change your password?

Please download manual in pdf here

How to reset forgotten password?

Please download manual in pdf here

Who has access to GfK Connect?

All registered users within a client's organization. To find out more about what GfK can do for your business, please contact us at gfkconnect-support@gfk.com

How can I find more information about GfK Connect?

Please click here to find more on GfK Connect or contact your client contact at GfK.

How secure is GfK Connect?

Data security is a high priority at GfK. With GfK Connect we adhere to strict security procedures which comply with ISO/IEC 27001 security standards. Please also refer to the GfK Privacy Statement at the bottom of the GfK Connect login page.

What do I do if I have forgotten my user name or password?

Please just use your email address as your username. Then enter your password. If you have forgotten your password just click the "forgot your password?" link below the login fields and you will receive a new password.

I have forgotten my password and entered a wrong one several times, is my account locked now?

Your GfK Connect account will be locked after 5 unsuccessful logins. It can be reactivated by support at gfkconnect-support@gfk.com or will be available again after 15 minutes automatically

Is it tracked when and how often I log into GfK Connect?

GfK Connect tracks the usage of its tools for security and debug reasons following the strict privacy rules published in a link on the bottom of the login page.